주간 리포트

{"ozkiz":{"문의량통계":"<ul style=\"margin:6px 0;padding-left:20px\"><li>전주대비 판매량이 37% 감소하면서 문의량이 14% 감소하였습니다.</li><li>부재콜 2건 발생 - 채팅으로 추가 답변드려 해결하였습니다.</li></ul>","문의·리뷰":"<ul style=\"margin:6px 0;padding-left:20px\"><li>여름 휴가 시즌을 앞두고 배송관련 문의가 다수였습니다.</li><li>VOCDB에도 꾸준히 등록되고 있지만 현재 이미 생산된 제품에 대한 물놀이 후 깔창 천 떨어짐에 대한 제품 불만이 7건 발생했고 제품 교체 또는 깔창 추가 지급으로 민원 마무리 하였습니다.</li></ul>","반품":"<ul style=\"margin:6px 0;padding-left:20px\"><li>젤리-반짝별 (반품률 23.8% 매출 42, 반품 12) 사유미기재 5건, 작다 5건, 주문오류 1건, 착용감 1건.</li></ul><div>-&gt; 현재 반품수가 많지 않고 실측이 작은 제품은 아니기에 사이즈팁을 추가하기엔 이르다고 판단되며 지속체크 예정입니다.<br>-&gt; 사이즈별 이슈는 아래 그래프에서 확인 부탁드립니다(작다-빨간색, 크다-파란색, 사유미기재-노란색)<br><img 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style=\"margin:6px 0;padding-left:20px\"><li>아쿠아-라라플라워 (반품률 15.5% 매출 84, 반품 17) 작다 11건, 사유미기재 4건, 변심 1건, 큼 1건.</li></ul><div>-&gt; 작다는 이슈가 65% 사이즈팁이 있으나 작다는 이슈로 인한 반품이 지속 발생. 간혹 입점몰에 사이즈팁이 누락된 경우가 있어 확인하는데로 추가 요청중입니다.<br>-&gt; 사이즈별 이슈는 아래 그래프에서 확인 부탁드립니다(작다-빨간색, 크다-파란색, 사유미기재-노란색)<br><img 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style=\"margin:6px 0;padding-left:20px\"><li>장화-깃털처럼 (반품률 15.3% 매출 268, 반품57) 사유미기재 31건, 작음 11건, 큼 5건, 불량 3건, 주문오류 3건, 오염 2건, 변심 1건, 배송문제 1건.</li></ul><div>-&gt; 사유미기재가 54%(31건)로 과반수이나 작게 나온 제품이며, 작다는 사유가 그 다음으로 높아(11건) 작아서 반품률이 높은걸로 판단됩니다. 두 사이즈 크게 사라는 사이즈팁이 있으나 입구와 통이 좁아 사이즈를 키웠는데도 작다는 이슈가 있어 추가적으로 안내를 해야할지 고민중입니다.<br>-&gt; 사이즈별 이슈는 아래 그래프에서 확인 부탁드립니다(작다-빨간색, 크다-파란색, 사유미기재-노란색)<img 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style=\"margin:6px 0;padding-left:20px\"><li>품절율 0.68%</li><li>깃털처럼 - 총 8건 재고조정4건 / 오버주문4건 으로 가장 많은 품절이 발생하였습니다.</li><li>재고조정 - 전주 49건 에서 금주 23건(34.3%)로 감소 하였습니다.</li></ul>","불량":"<ul style=\"margin:6px 0;padding-left:20px\"><li>라이팅 불량 총 8건으로 제일 많은 불량이슈였습니다.</li><li>제품중 루비하트 제품이 지속 라이팅 불량으로 발생하고 있으며 라이팅이 아예 안되는게 아니라 양쪽 밝기가 다르거나 한발만 세게 두드려야 발광하는 이슈가 있었습니다.</li><li>코니키즈 - 상/하 사이즈 다름으로 업체 불량처리 3건이 발생하였습니다.(리본튜튜/윈드프릴/퓨어미엘)</li></ul>","AS":"<ul style=\"margin:6px 0;padding-left:20px\"><li>매장 : 페어리윙/바다공주/팅클텝 등 LED 불량으로 인한 AS요청이 11건으로 제일 높았습니다.</li><li>온라인 : 모비/뱅뱅/퐁퐁에어/스플래시 등 깔창 천 떨어짐으로 AS요청이 7건으로 제일 높았습니다.</li></ul>"},"VIVA LA VIDA":{"문의량통계":"<ul style=\"margin:6px 0;padding-left:20px\"><li>통화성공율 93%</li></ul>","반품":"<ul style=\"margin:6px 0;padding-left:20px\"><li>주간 반품 입고처리 상위 5건</li></ul><div>★반품도착 확인일 기준★<br>18건 : 상의-에센셜 Wavy<br>17건 : 상의-에센셜 Restchill, 상의-공용 링거티 Seastar<br>11건 : 상의-우먼 링거티 Tilt <br>9건 : 하의-나일론팬츠 Marker, 하의-나일론팬츠<br>※상위 5개 상품 모두 단순변심(사이즈/색상 변경 포함)이 대부분으로, 품질 불량성 반품은 미미함</div><ul style=\"margin:6px 0;padding-left:20px\"><li>무신사 기준 클레임</li></ul><div>전체 333건 — 환불완료 294건 / 교환완료 39건<br>★사유★<br>고객변심(스타일) 107건<br>사이즈 맞지 않음 84건<br>고객오류 79건 <br>그 외 사유로는 출하전 취소(재주문) 27건, 기타 16건, 상품불량 12건, 오배송 6건, 자식주문 무효화 2건<br>★반품이 가장 많이 발생한 상품★<br>Seastar 링거 반팔 티셔츠(53건), <br>Chaser 링거 반팔 티셔츠(35건), <br>Restchill 반팔 티셔츠(22건) </div>","기타":"<ul style=\"margin:6px 0;padding-left:20px\"><li>VOC 요약</li><li>생산불량</li></ul><ol style=\"margin:6px 0;padding-left:22px\"><li>[에센셜] 흰색 티셔츠에 파란 볼펜 자국·초크 자국 등 오염 흔적 발견</li><li>프린트 벗겨짐 및 제품포장 비닐이 다른 제품명으로 부착되어 있음</li><li>[공용링거티] 네이비 색상으로 주문했으나 화면상 로고가 파란색, 실물은 연보라로 확인됨</li></ol><ul style=\"margin:6px 0;padding-left:20px\"><li>배송처리 오류</li></ul><ol style=\"margin:6px 0;padding-left:22px\"><li>[공용링거티] 2개 주문 중 1개만 배송되는 누락 발생</li><li>링거티 디자인 주문 건인데 일반 반팔티로 오배송됨</li></ol><ul style=\"margin:6px 0;padding-left:20px\"><li>개선</li></ul><div>(상품 미표기) 암홀 사이즈 문의 =&gt; 지속적 인입으로 추후는 상세 사이즈에 암홀사이즈 안내되도록 공유</div>"},"growingup":"","업무보고":"<div><strong>■ 지난주 집중 업무 · 성과</strong></div><ul style=\"margin:6px 0;padding-left:20px\"><li>[신디]-[신규 개발] 스마트스토어 교환 재배송 및 취소처리, 29CM 주문번호 복사버튼 생성</li><li>[신디]-[개발 업데이트 진행] 오즈키즈 카페24 선환불, 우일신 송장 자동출력 및 매칭</li><li>[클로이] 자동 매칭 엔진 배포 및 스케줄러 기능 추가</li><li>[마리네뜨] 와우팀 대시보드 비바라비다 문의/리뷰/반품 데이터 추가 완료 / 오즈키즈 AS이슈 카테고리 추가 / 제품분석 카테고리 내용 정밀화</li></ul><div><strong>■ 이번주 집중 계획</strong></div><ul style=\"margin:6px 0;padding-left:20px\"><li>[클로이] 자동 매칭 엔진 배포했으나 다른 자리에서 실행 시 오류 발생. 7/22일까지 수정 예정</li><li>[클로이] 카페 24 취소건 자동화 작업(초반 작업하다가 매칭 개발로 진행이 안 되었음) 진행 예정</li><li>[신디]-[개발] 제주도 워크샵 사이트 7월30일까지 완료하기, 우일신 송장 자동출력 및 매칭 7월23일까지 일괄로 되도록 업데이트하기</li><li>[신디] 비바라비다 불량건 오에딧, 오즈키즈 불량건 코니키즈로 각각 7월 23일까지 발송하기</li><li>[마리네뜨] 당일배송 택배 업체 알아보기</li><li>[마리네뜨] 챗봇 완성하기</li><li>[마리네뜨] 챗봇 활용 스마트스토어 자동답변기능 완성하기</li><li>[마리네뜨] 오즈키즈 자동송장출력 기능 완성하기</li><li>[마리네뜨] 와우팀 대시보드 내 그로잉업 데이터 추가하기</li><li>[마리네뜨] 와우팀 대시보드 내 비바라비다 품절 데이터 추가하기</li></ul>"}